The GSA upholds the need to educate and sensitize shippers, the business community and maritime service providers in order to assist them improve upon their knowledge and skills and also adopt best business[..]
The GSA is establishing Information Centres at vantage locations around the country to assist shippers access business information and to communicate with their partners locally and abroad[..]
The GSA also arranges some level of legal services for shippers with legitimate maritime claims. It mediates between users and providers of shipping services on legitimate shipping trade disputes that are referred to it.
The GSA has established Shipper Complaints and Support Units at strategic points of the country’s entry points in order to provide real-time assistance to shippers who use those points and find solutions to challenges[..]