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Intervening, investigating and finding solutions to shippers’ challenges and complaints on daily basis in respect of Loss/damage to cargo; Cargo insurance claims; late arrival of shipping documents; Illegal charges levied on shippers.

Touring and monitoring operations at the country’s ports to identify bottlenecks in the clearing and forwarding system. The problems are reported to relevant agencies for speedy resolution.

Undertaking visitation and outreach programmes to shippers in the cities and big towns as well as those in the hinterlands in order to assist in resolving their shipment challenges.

Establishment of Shipper Complaints and Support Units (SCSU) at strategic points of the country’s entry points (Aviance Cargo Village, Aflao, Elubo, Akanu and Paga borders and Takoradi Port) in order to provide real-time assistance to shippers who use those points.